Marine Hull

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 22 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

40

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Breadth of Appetite

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • AIG do not fret pointlessly.
  • They have quick response times to products and public liability uploads.
  • They are at the forefront for large lead lines.
  • AIG have fast answers to queries.
  • They are experts on price flexibility and good communication.
  • AIG have a user-friendly product.

Elements you could improve on to better trade with our Lockton team

  • AIG's service levels need improving. They have too few underwriters / assistants.
  • AIG need to broaden their appetite.
  • They need more underwriters to better service the account.
  • Their presence in the ground floor of Lloyd's would be helpful.
  • It would be great if they were more joined up with Talbot.
  • It would be helpful if we had more people to deal with as sometimes there are availability issues.
  • The speed of quote turnaround time and information required for terms is vast.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Turnaround time, active communication and willingness to help come to a solution.
  • Availability, commercial pricing and capacity.
  • The scope of the business they provide as well as the pricing on the business they offer.
  • They are approachable and have an understanding of the risk.
  • Fast turnaround, competitive pricing and broad coverage.
  • Service, price and capacity.
  • Quality of service.
  • Service quality.
  • Turnaround time for quotation and queries.
  • Appetite, pricing and technical expertise. They are great with clients and offer a great claims service.
  • Flexibility.
  • Reliability, previous experience, pricing and strong relationship.
  • Availability, response times and willingness to help.
  • Detailed knowledge of the products they are offering and lead underwriter status.
  • They are commercial.
  • Supportive.
  • We have great relationships with the underwriters we deal with.
  • Availability, prompt answers and claims service.
  • Competitive, accessibility and willingness to listen to our clients' needs.
  • Understanding the products and negotiating.
  • They have great capacity.
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