Global Cyber & Technology

Out of 8 responses

Peer Group Ranking

Overall Ranking (Out of 15 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

13

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Efficiency and knowledge in the market place is a positive trait for AIG.
  • Communication is a key strength for AIG.
  • They are a chosen underwriter to more complex risks.
  • Good pre-breach services.
  • AIG have clear and proactive communication.
  • Communication is a key strength for AIG.
  • Their outline of appetite.

Elements you could improve on to better trade with our Lockton team

  • It would be helpful for AIG to be more flexible on wording and the speed of transactions.
  • Pricing is an area to develop.
  • AIG need to improve the technical knowledge within the team.
  • They need to be more aggressive on new business.
  • AIG terms need improving.
  • AIG's response times and stability of underwriters needs improving.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Financial stability, service levels, knowledge, product, innovation, competitive pricing and reputation amongst the business and peers.
  • Able to offer full coverage under our proprietary policy form, competitive pricing and quick turnaround times.
  • Coverage, service, pricing and flexibility.
  • Understanding of the product offered and ability to work with clients to provide bespoke client solutions.
  • Relationships and response times.
  • They are easy to work with and great relationship.
  • Responsive, technical knowledge and write on Lockton proprietary form.
  • Ability to make decisions with commercial underwriters and good service.
  • They are flexible, great in front of clients and they care about Lockton and our clients.
  • Communication, pricing and being commercial.
  • Very technical underwriters that liaise with clients well.
  • Response time, breadth of coverage, technical expertise and claims services.
  • Flexibility, availability of senior decision makers and understanding of Lockton and our strategy.
  • Response times and reasoning.
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