Glasgow

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-60

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Flexibility (Terms, Pricing, Wordings)

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • AIG are excellent at response times and technical expertise.
  • AIG's ability to handle more complex accounts makes them standout.
  • AIG have higher limits of indemnity on liability business.
  • It is easy to contact the decision maker.
  • AIG are quick to respond.

Elements you could improve on to better trade with our Lockton team

  • Two areas for development are engagement and appetite/flexibility.
  • Proactive engagement is something AIG could do better.
  • They should communicate appetite and have more regular engagement.
  • They need to communicate more.
  • AIG need a little more flexibility in appetite, which is improving.
  • It would be good if they had more of a presence in the office.
  • They should be more proactive with engagement.
  • It would be great if they started writing CAR.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Responsiveness and engagement, Technical underwriting ability, flexibility on price and terms.
  • Response times, ability to understand the opportunity, flexibility in pricing/proposition.
  • Ease to deal with and willingness to support.
  • Willingness to trade and flexible, commercial awareness and range of covers that they can underwrite.
  • Local decision making, experienced underwriters and a flexible approach.
  • Claims Handled in-house, not outsourced. Technical knowledge and experience. Flexibility in approach to risk.
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