Casualty NA
Out of 4 responses
Peer Group Ranking
Overall Ranking (Out of 10 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
25
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Breadth of Appetite
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- AIG have quality underwriters.
- Their capacity is stable.
- AIG are putting out larger limits.
- They provide excellent expertise and competitive pricing.
Elements you could improve on to better trade with our Lockton team
- They should be more forthcoming with information.
- AIG should have an improved explanation of additional endorsements that reduce coverage.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Price, speed of response and understanding client needs.
- They have a depth of expertise, stability and quick response times.
- Broad appetite, large limits, easy to communicate and get a hold of.
- Technical expertise, capacity and appetite.