Bermuda

Out of 7 responses

Peer Group Ranking

Overall Ranking (Out of 18 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-29

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Relationship Strength (With UW's / Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • AIG maximize their global network.
  • AIG are pretty responsive.
  • They have large blocks of capacity.
  • They have good access to key decision makers who are all very technical.
  • They are keen to connect and communicate via the phone which enhances the relationship by making it more personable.

Elements you could improve on to better trade with our Lockton team

  • They should have a quicker response time on new business opportunities.
  • They could follow the market a bit better and be more flexible with PPCs.
  • AIG should consider lower attachments.
  • AIG can improve on AIG Cat Excess and where they look to attach.
  • Lower attachments should be improved on.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to be flexible on long term clients, passion for customer service (responses) and thinking outside of the box for new products.
  • Capacity, communication and ease of doing business with.
  • Communication, quick turnaround of documentation and being open minded/working with us to make the deal happen.
  • They are communicative and open about their abilities and processes.
  • Effective communication, stable capacity, good ratings.
  • Quick responses, wide appetite, flexibility on layers and commercial on pricing when they need to be.
  • Keen to collaborate, hard-working and willing.
  • Quick decisions, quick turnaround times, transparency and a willingness to work together.
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