Belfast

Out of 61 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-7

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Liability claims in house
  • AIG are willing to trade.
  • Turnaround time is a strength.
  • AIG are better at initiating instant engagement and communication upon receipt of a broking submission.
  • AIG provide detailed reasons for pricing.
  • Technical knowledge on Multinationals is a strongpoint.
  • The online platform is straightforward.
  • They have an online facility for certain lines which includes a live chat that is useful.
  • AIG provide good travel cover.
  • Response times are much quicker particularly for Liability policies.
  • Response time is a strength area.
  • AIG have excellent communication.
  • Ability to write non-standard liability placements.
  • AIG have very little premium increase at renewal.
  • Easy access to underwriters.
  • They are quick to respond to new quotes.
  • AIG provide access to variety of good online products.
  • AIG are good communicators and are pro-active.
  • Product quality is a strongpoint for AIG.
  • AIG service levels are good.
  • AIG are good communicators.
  • AIG's excess layer products are better than others.
  • Standalone EL cover is a strength area.
  • They are quick to turnaround queries, and they have good access to decision makers.
  • Fast Trade is easy to use.
  • AIG have quality products.
  • Turnaround times is a strength.
  • Response times are good.
  • The quality of policy coverage and international coverage capability is good.
  • AIG are good at response time from Underwriters regarding quotes and submissions.
  • AIG always meet deadlines; their terms are always provided on time and documentation within KPI is good.
  • North American Exposure on PL/Products is a strength area.
  • Personal accident & travel policies are good.
  • Communication is a key strength for AIG.
  • Comparatively, AIG are a better service than we are currently receiving from other Insurers.
  • They handle account queries better than others.
  • There is a quick turnaround time at renewal - the renewal quote is received quickly, and renewal documents are processed in good time.
  • Response times on queries are very quick. They also try to help on premium and cover queries.
  • Response times and flexibility are strength areas for AIG.
  • For their chosen niche areas, they offer really strong policy wordings and bespoke extensions.

Elements you could improve on to better trade with our Lockton team

  • Claims turnaround time could be improved.
  • They should improve service time from the service team.
  • AIG should increase their appetite and product range.
  • AIG need a speedier response on Property.
  • Access to underwriters could be improved.
  • They should look into improving the dialogue on appetite and access to Underwriters.
  • The service centre turnaround times are terrible.
  • AIG should widen their appetite.
  • AIG should improve flexibility on pricing.
  • AIG's online platform has a live chat that could be improved. More often than not when attempting to contact an underwriter through the live chat you are told "Sorry, that is not my department" or "I do not have the required training to help you" etc., so it ends up being a waste of time as it is not very useful.
  • They should increase breadth of appetite.
  • AIG should widen their appetite.
  • Turnaround times is an area for improvement.
  • AIG should provide a greater range of products.
  • Response time is an area for improvement.
  • They should widen their appetite on Combined risks.
  • They should widen their appetite.
  • Communication is an area that can be improved.
  • AIG should have underwriters on their live chat function.
  • It would be good to have a quicker response on the Online system.
  • It would be great to have faster response times.
  • AIG needs to have more appetite for new business.
  • Minimum premiums is an area for improvement.
  • Appetite is an area for development.
  • AIG need to improve the online platform.
  • It would be good to have quicker turnaround times on the online system and service centre.
  • AIG should Increase their breadth of risk appetite.
  • Product appetite is an area for development.
  • Pricing should be improved.
  • AIG should pay the client their travel claims e.g. covid cancellation travel claims.
  • It would be good for AIG to broaden their appetite.
  • They should have faster response times from receipt of submissions.
  • Motor fleet cover is an area to improve on.
  • AIG's ability to underwrite Fleets with less than 50 vehicles is an area for development.
  • AIG should widen their appetite.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quick responses and good communication.
  • Capacity, levels of cover and willingness to trade.
  • Willingness to help.
  • Service levels, speed of response and pricing.
  • A combination of good service levels, broad appetite and competitive premiums.
  • Quick turnaround, great communication and local knowledge.
  • Prompt response to queries, willingness to negotiate, issuing terms and documents in good time.
  • Good response times, accuracy and speed of documentation.
  • Quick quote/renewal term turnaround times, access to skilled underwriters, communication of their appetites, strong relationships and hungry to write new business.
  • Exceptional Service levels and speedy response times.
  • Technical knowledge and customer service.
  • Taking on new business and building relationships.
  • Prompt communication with brokers, flexibility in terms of underwriting and pricing.
  • Quick response / turnaround times.
  • Good communication, ability to consider risks on their own merits and be flexible with terms/cover when required.
  • Have a quality product, be easy to do business with, have fast communication and flexibility.
  • Effective and efficient communication, flexibility in cover and pricing, longstanding relationships with Lockton.
  • Responsiveness, flexibility and superior products.
  • Quick response times, good rapport and willingness to be flexible.
  • Access to underwriters. Keen to work to find a solution. Wide breadth of product offering.
  • Access to the underwriters who make the decisions.
  • Slick online trading, good local underwriter relationships and competitive pricing.
  • Great service, good lines of communication and flexibility.
  • Responsiveness, quality of underwriters and products.
  • Competitive pricing, service levels and paying claims.
  • Ease of portal usage, ability to contact underwriters, flexibility with portal rates.
  • They are very responsive and efficient.
  • Technical expertise, flexibility & good communication.
  • Easy-to-use portal and good communication.
  • Broad appetite & relationships.
  • Are flexible and competitive.
  • Competitive pricing, willingness to work with brokers and have good communication.
  • Flexibility, communication and a sense of partnership.
  • Communication, excellent terms and claims handling.
  • Turnaround times, appetite and competitive pricing.
  • Access to technical underwriters, flexibility and assistance when there is a problem.
  • Quick response times, competitive premiums and an appetite for new business.
  • Risk appetite, pricing and quick response times.
  • Appetite to write business with knowledgeable underwriters who are interested in securing business.
  • Fast response times, have an ability to be flexible and have adequate capacity.
  • Communication, pricing and product offering.
  • They are flexible in pricing. We have access to decision makers who are easy to get in contact with.
  • Quality products, flexibility and technical expertise.
  • They are flexible, they under-promise but over-deliver and are easy to deal with.
  • Experienced underwriters with an appetite to help and write business. Good communication.
  • Competitive premiums.
  • Timely responses and a demonstration they care about Lockton and our clients.
  • They are effective communicators, try to write new business or at least provide a reason for declinatures, and provide accurate documentation.
  • Fast response times, quick release of documentation, not applying large rating increases on claims-free cases at renewals and willingness to provide quotations.
  • Have worldwide capabilities.
  • Communication and helping to retain clients.
  • Communication, fast responses and are flexible on terms and premium.
  • Willingness to help out.
  • Quick response times, favourable terms and inclusivity of coverage.
  • Have an ability to trade, a broad appetite and be flexible.
  • Technical ability, strong policy wordings and ability to actually "trade" with us.
  • Response times to queries, answering phones and responding to submissions with VRI's before asking for a list of questions.
  • Easy-to-use Online Portals and quick response times.
  • Technical expertise a given, broad appetite, competitive pricing.
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