Aberdeen
Out of 4 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-25
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- AIG are very helpful with their PA & Travel covers.
- The online platforms work well.
- The online portal works well.
- The quality of documentation is a strongpoint.
Elements you could improve on to better trade with our Lockton team
- They could be more flexible with their pricing in their Property.
- They could reduce the minimum premium on commercial combined products.
- AIG's timely response to manual enquiries could be improved.
- AIG should offer us a product that as a minimum offers us the same standard of cover they offer our competitors.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Fast Response Times, they reviews risks Individually and have reasonable rate increases.
- Pricing, range of cover provided, willingness to pay claims and appetite/level of industries they will cover.
- Communication is key.
- Flexibility, timely responses and communication.
- Engagement, flexibility.
- Access to and good relationships with decision makers. They realise that the policyholder is also their customer and strive be even handed. No changes in position and willing to take a long term view.
- Autonomous, technical, development underwriters that are knowledgeable and look at how they can write business.
- Empowered underwriters with an ability and willingness to write business. A leading policy wording. A strong claims proposition.