04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking (from 6 markets)
Overall Ranking (from 17 Markets)
Out of 130 associates
What is going well?
Construction – Lacks any direction
Corporate & Global Inwards – Motor aggs
Corporate & Global Inwards – exceptional local knowledge and a desire to write business (Ade)
Corporate & Global Inwards – BDM engagement throughout the entire process, the response to an escalation (Melb)
Corporate & Global Inwards – Zurich offer competitive pricing on a number of their Commercial/Sunrise products (i.e. Motor, Business Package, Marine) (Melb)
Health & Community Services – Motor
Health & Community Services – Ease of communication on SME clients
Placement – Have the ability to offer multiple lines of insurance (Syd)
Placement – Multi Line solutions (Melb)
Power & Energy – Motor Insurance and claims management
Profin – very strong expertise in Perth
Profin – FI risks
REAC - When there is a relationship, communication is good
Resources – Good communication in the motor fleet area
Resources – Communication around their appetite both what is in and what is out, prevents time wastage
Areas for Improvement for Zurich?
Construction – room for improvement across the board
Corporate & Global Inwards – More prompt responses during renewal time. Issuance of policy documents with correct information (Melb)
Corporate & Global Inwards – ISR offering, capacity, appetite
Corporate & Global Inwards – Improve motor claims service (Ade)
Corporate & Global Inwards – Better service on motor claims (Syd)
Health & Community Services - Just don't know who is there anymore apart from Siva and not sure what they want to write (Syd)
Health & Community Services - Nothing, just be a bit more pro-active in interactions to stay on our radar as they are not an insurer we would most frequently use at Lockton (Perth)
Placement – Confused and constant change of underwriting appetite (Syd)
Placement – Help us with New Business (Melb)
Power & Energy – Decide if they are in or out
Profin – More proactive in developing the relationship in NSW
REAC – Zurich can improve on their service with signing slips and wordings. There is currently no consistency with their service.
REAC - More team members to increase turnaround – too much change in the team
Resources – Claims service and better alignment between underwriting, claims and relationship management (client oversight)
Resources - Motor Vehicle claims service is quite poor, understaffed
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
