04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking (from 5 markets)
Overall Ranking (from 17 Markets)
Out of 130 associates
What is going well?
Corporate & Global Inwards - Whole of account engagement
Corporate & Global Inwards - Vero BDM and Motor/Liability UW teams (who I mainly deal with) are all responsive - Sunrise products are user friendly
Corporate & Global Inwards – Flexibility on terms and engagement
Credit Solutions – Supports clients
Health & Community Services - Good capacity and appetite, long-term insurer who will 'stay' with clients/insureds, and are very keen and competitive at renewal to maintain/keep insured clients.
Health & Community Services – We have a great relationship with the BDM (Frank Hillerich). He is honestly amazing and takes ownership of anything we raise, which is rare now days. I've found most other BDMs will simply delegate to a claims department or the like.
Health & Community Services - Strong response to soft market with flexible underwriting and positive solutions
Placement - More engaging and user friendly than most markets
Placement - When they lead, they put down meaningful capacity and it is typically reliable
REAC - Efficiency on turnaround times
Areas for Improvement for Vero?
Corporate & Global Inwards - understanding their own appetite, being proactive to attack lead opportunities
Corporate & Global Inwards - Flexibility in terms and sunrise platform ease of use
Adeliade – Cross sell amongst their products
Credit Solutions – Responsiveness; Communicate quicker better
Health & Community Services - Motor claims management has become more difficult recently. Previously they have been faultless in this department but recently experiencing some complaints from clients and having to jump back in on their behalf to resolve simple claims matters.
Placement – International network
REAC – follow lead pricing
Resourcing – flexibility on understanding client risks and outlining appetite on property policies
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
