04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking (from 6 markets)
Overall Ranking (from 17 Markets)
Out of 130 associates
What is going well?
Construction – Appears to be taking positive steps to the future
Corporate & Global Inwards – Good cross class abilities
Corporate & Global Inwards – Placing a motor policy, communication throughout the policy period, easy endorsements.
Corporate & Global Inwards – Motor and Liability UW are easy to do business with, Sunrise system is user-friendly
Credit Solutions - Stable and reliable
Health & Community Services - can play on larger placements and deploy capacity quickly
Health & Community Services - Ability to put our capacity on harder to place risks
Health & Community Services – Access to senior decision makers
Placement – Large capacity, if required
Power & Energy – Underwriters take the time to jump on a call and engage with brokers
Profin – Responsive with phone calls, happy to have a discussion and always call back
Resources – BDM Engagement
Areas for Improvement for QBE?
Construction – Needs to embrace new opportunities with more energy
Corporate & Global Inwards – be a bit more flexible with pricing
Corporate & Global Inwards – not take too long with their referrals which is the slowest of all insurers
Credit Solutions - Being less dogmatic on adverse information from many years ago.
Health & Community Services - not take too long with their referrals which is the slowest of all insurers
Health & Community Services - QBE this year haven't managed our working relationship and history of placement well, I would hope after feedback to both BDM and Workers Compensation state manager that things will start to improve as this wasn't a great June renewal period
Placement – need to have more flexibility with their capacity and pricing
Placement – more authority to line underwriters
Power & Energy – Be consistent
Resources – Mining appetite and pricing
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
