04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 17 Markets)
Out of 130 associates
What is going well?
Construction – A growing force in the Australian insurance market
Construction – They are able to take on difficult to place risks. Also, the underwriters are keen to develop relationships
Corporate & Global Inwards – Engagement. They are the market leader in this regard (Syd)
Corporate & Global Inwards – HDI's engagement and responsiveness (i.e. communicating appetite promptly) (Melb)
Corporate & Global Inwards – proactive and provide solutions. Have a real willingness to work with us on winning accounts (Perth)
Health & Community Services - I've only recently started working with HDI but finding them very communicative and easy to work with (Perth_
Health & Community Services - Capacity on complex/technical accounts (Melb)
Health & Community Services – Good claims Handling (Syd)
Placement – Better communication of appetite and product offering. Good global offering (Melb)
Placement – Offer multiple lines of insurance (Syd)
Power & Energy – They are forthcoming when suggesting an improvement in cover and able to underwrite and accommodate variety of risks
Power & Energy – Response times and technical capability are very strong
Powery & Energy - Easy to deal with, pricing, technical underwriters
Profin – C-Suite engagement and proactive in assisting with problems
REAC – Market engagement
Resources – Dedicated underwriters with experience, flexibility and authority
Resources – Whole of account deals and direct access to decision makers
Resources – Corporate Travel & responsiveness
Areas for Improvement for HDI Global SE?
Construction – Sometimes perhaps too technical from an underwriting perspective - less wording flexibility
Construction – Responsiveness to emails
Corporate & Global Inwards – Unfortunately for me in F&B, abattoirs are top of their decline list on both property and liability (Syd)
Corporate & Global Inwards – Expectation management (Syd)
Corporate & Global Inwards – Lack important cross class opportunities in the region (workers comp) and lose out on opportunities where this becomes an important consideration (WA)
Corporate & Global Inwards – Broader appetite (Melb)
Health & Community Services - Expand fleet offerings - manage their own claims, under excess, risk management
Health & Community Services - no response when issued new business queries etc
Health & Community Services – Increased broader capacity
Placement – Better communication (Syd)
Placement – Help us with New Business (Melb)
Power & Energy – less stringent on cover just because Aon or Marsh don't ask for what we do
Power & Energy - Sometimes perhaps too technical from an underwriting perspective - less wording flexibility
Profin – Proactively develop relationships with brokers
REAC – quick turnaround
REAC – Broader appetite and pricing needs to be sharper. Needs to lead more.
Resources – Response times and email replies
Resources – Broader appetite; Pricing flexibility
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
