04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 17 Markets)
Out of 130 associates
What is going well?
Construction – Provide capacity for hard to place industries for Contract Works Policies
Construction – Harry Tsavaris is a very helpful underwriter and helps me to win business
Corporate & Global Inwards – Mid-market property team is great (Syd)
Corporate & Global Inwards – CGU BDM is always helpful, responsive and proactive in following through on all queries. CGU's Sunrise products are also user-friendly (Melb)
Corporate & Global Inwards – Provide lead capacity on a number of High Hazard risks (Perth)
Health & Community Services - Excellent engagement with broking team at all levels. Very good with supporting new business opportunities especially in target areas CGU has relationship with Lockton (eg aged care). (Syd)
Health & Community Services - Our BDM is exceptional and always assists with any query (and follows up) (Melb)
Health & Community Services – They have a good appetite to take on more risk (Perth)
Placement – Highly competitive on excess layer business
Placement – Offer multiple lines of insurance
Power & Energy – Recently have been hungry
Profin – Response times
Profin - If an urgent quote is needed to test the market, underwriters are very responsive initially and acknowledge emails quickly
Resources – Communication, early engagement, claims service
Resources – Office Package risks and small liability policies.
Areas for Improvement for CGU?
Construction – Quicker responses - implemented auto response when we send emails but then have to follow them up a week later
Construction – Make underwriting teams/appropriate contact personal known to everyone
Corporate & Global Inwards – Wider appetite of risks (Perth)
Corporate & Global Inwards – Claims (mainly motor) can be hit and miss. Some claims are handled promptly and well; delay and lack of communication on others (Melb)
Corporate & Global Inwards – Turnaround times for ARN's could improve (Syd)
Health & Community Services - Have more Underwriters, team always comment on their workload (Melb)
Health & Community Services - Improved managed of our Aged Care scheme (Melb)
Health & Community Services – Provide clear and consistent appetite on corporate accounts (Perth)
Placement – Communication, better cross class engagement (Syd)
Placement – Help us write new business (Melb)
Power & Energy – Increase appetite
Profin – Appetite, clearer quotes
REAC – more engagement
Resources – Understand appetite, consistent underwriting contacts
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
