04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 17 Markets)
Out of 130 associates
What is going well?
Corporate & Global Inwards – GL team is excellent, and their previous BDM was great. Their appetite is just not there for us on property, which is a shame.
Corporate & Global Inwards – Liability team very strong
Corporate & Global Inwards – Quick Management Liability quotes - easy system functionality
Health & Community Services – Quick to respond
Health & Community Services – Ability to deploy large capacities
Placement – Communication and Senior Management involvement
Placement – Global Insurance Programs
Power & Energy – Hired good people recently
Profin – Pricing and wordings
Profin – SME/mid market platform is very easy to use and enables an easy way of obtaining a quote
Profin – Flexibility of coverage and pricing
REAC – quick turnaround and match pricing with lead
REAC – Cross sell
Areas for Improvement for AIG?
Construction – More contact in person and over the phone
Construction – Need local contacts
Corporate & Global Inwards – More competitive pricing in the mid market property space (aware this is changing now)
Corporate & Global Inwards – Attitude to doing a deal
Corporate & Global Inwards – more face time
Health & Community Services – Broaden appetite to certain risk types
Health & Community Services – communication
Placement – Be more proactive in the targeting of business
Placement – New Business Catch Up's
Placement - navigating a transitioning market remains a challenge for everyone
Power & Energy – Hire more good people and be consistent
Profin – continuity of staff and better appetite communication
Profin – Better access to decision makers and underwriters, including their turnaround times on referrals.
REAC – better engagement on changes in their business
REAC – have more underwriter engagement outside of property
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
